Privacy & Refund Policy

Introduction

Cybrainer is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information. By using our services, you agree to the practices outlined in this Privacy Policy.

Privacy Policy

Information We Collect

• Personal details (name, email, phone number) provided during account registration.
• Payment information for course purchases (processed securely via third-party providers).
• Usage data, such as website interactions and course progress, to enhance user experience.
• Cookies and tracking technologies for analytics and marketing purposes.

How We Use Your Information

• To provide and manage course access.
• To improve our website, content, and services.
• To send course updates, promotional offers, and support-related communications.
• To comply with legal obligations and prevent fraud.

Data Protection & Security

• We implement industry-standard security measures to protect user data.
• Cybrainer does not sell or share your personal data with third parties for marketing purposes.
• User data is stored securely and retained only as long as necessary.

Your Rights & Choices

• Users may update or delete their personal information from their accounts.
• You can opt out of marketing emails at any time.
• Request access to or deletion of your data by contacting our support team.

Your Rights & Choices

• Users may update or delete their personal information from their accounts.
• You can opt out of marketing emails at any time.
• Request access to or deletion of your data by contacting our support team.

Third-Party Links & Services

Cybrainer may contain links to third-party websites. We are not responsible for their privacy practices and encourage users to review their policies.

Changes to this Privacy Policy

Cybrainer reserves the right to update this Privacy Policy at any time. Continued use of our platform indicates acceptance of any modifications.

Contact Us

For any privacy-related questions, please reach out via our Contact Us page.

Refund Policy

Eligibility for Refunds

• Refund requests must be made within 7 days of purchase.
• Refunds are available only for courses that have not been accessed beyond 20% of their content.
• Exam fees and certification costs are non-refundable once the exam has been scheduled.

How to Request a Refund

• Contact Cybrainer Support with your order details.
• Refunds will be processed within 10 business days via the original payment method.
• If eligible, you will receive a confirmation email once the refund is processed.

Exceptions

• Refunds are not applicable for promotional or discounted courses.
• Course transfers are allowed, but refunds are not issued for transferred courses.
• In case of technical issues preventing course access, refunds may be considered on a case-by-case basis.
• By using Cybrainer, you acknowledge and agree to our Privacy Policy and Refund Policy.